Customer Service Specialist

We're looking for a Customer Service Specialist who’s passionate about delivering world-class service, driving user adoption, and making a meaningful difference every day.

About the Role

This is more than just a support role — you'll be a key part of our customer's journey from day one. Through onboarding, training, and ongoing support, you'll ensure our clients get the most out of our subscription platforms and online store.

What You’ll Be Doing

• Deliver exceptional first-contact support via phone, email, and chat
• Own and resolve complex customer issues, keeping clients informed throughout
• Conduct onboarding and training for new clients and administrators
• Develop training guides, video tutorials, and support documentation
• Lead or support quarterly webinars and help identify upsell opportunities
• Log all customer activities and interactions in Salesforce
• Contribute to internal process improvements and product testing (UAT)

What You Bring

• Proven customer service experience (contact centre/case management a plus)
• Experience in delivering training or customer education
• Strong communication and presentation skills
• Solid MS Office skills (Word, Excel, PowerPoint)
• Ability to influence and build strong relationships
• Attention to detail and a proactive approach

Bonus Skills (Nice to Have)

• Experience using Customer Relationship Management Systems e.g. Salesforce
• Knowledge of ISO 9000/ISO 9001 Standards
• Proficiency in Canva

Why Join Intertek?

• Join a globally recognised organisation with a strong reputation for quality, safety and assurance.
• Work in a varied role that goes beyond traditional customer service.
• Build experience across customer onboarding, training, digital platforms and product support.
• Work collaboratively with Customer Service, Sales and Product teams.
• Develop your knowledge of Intertek Inform's subscription platforms and services.
• Enjoy the flexibility of a hybrid working environment.
• Be part of a team focused on delivering an excellent customer experience and helping customers get greater value from our solutions.

Ready to make a difference in how we support and grow with our customers? Apply today!