Customer Service Specialist

Company Description Original Composites & Fiberglass, with roots going back more than 85 years to Owens Corning, pioneered commercially viable processes for making glass fibers and helped establish the modern composites industry. The company continues this legacy of innovation by developing new materials and solutions that impact customers, industries, and communities worldwide. With operations in 12 countries and a workforce of over 4,000 employees, Original Composites & Fiberglass offers a global, collaborative environment. Team members are part of a company that values technical excellence, long-term stability, and continuous improvement.

Role Description The Customer Service Specialist is a full-time, hybrid role based in Toledo, OH, with flexibility for partial work from home. This role is responsible for responding to customer inquiries via phone, email, and other channels, ensuring timely and accurate information on orders, products, and services. The specialist will handle order entry, status updates, issue resolution, and coordination with internal teams such as sales, logistics, and production to support a seamless customer experience. Daily activities include documenting interactions, maintaining up-to-date customer records, monitoring customer satisfaction, and following established procedures for escalation when needed. The role also involves identifying recurring issues, suggesting process improvements, and representing the company’s commitment to quality service and professional communication.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills, with the ability to manage inquiries and resolve issues effectively.
• Candidates should possess capabilities in Customer Experience and Customer Satisfaction, focusing on building trust and maintaining long-term relationships.
• Candidates should possess excellent Phone Etiquette, written communication skills, and a professional, courteous demeanor in all customer interactions.
• Candidates should possess basic proficiency with CRM or customer service systems, along with solid data entry and organization skills.
• Ability to work in a hybrid environment in Toledo, OH, manage time effectively, and collaborate with cross-functional teams.
• High school diploma or equivalent required; an associate or bachelor’s degree in business, communications, or a related field is beneficial.
• Previous experience in manufacturing, industrial products, or B2B customer service is a plus.