Customer Service Specialist

We are looking for a dedicated and professional Customer Service Specialist to join our team and support a U.S.-based client.

This is a 100% English-speaking position and a great opportunity for someone who enjoys working directly with customers, solving problems, and providing a high-quality customer experience.

This is not a back-to-back call center environment. You will have the opportunity to properly understand customer needs, provide thoughtful solutions, and follow up on requests rather than simply moving from one call to the next.

You will be one of the first points of contact for our client's customers, helping them understand services, processes, and case status while making sure they receive professional and empathetic support.

Responsibilities:

• Serve as a professional and friendly first point of contact for customers.
• Respond to customer inquiries, primarily by phone, with professionalism and empathy.
• Provide accurate information regarding services, processes, and case status.
• Understand customer concerns and work toward effective solutions.
• Handle complaints and more complex situations calmly and professionally.
• Escalate issues to the appropriate team members when additional support is needed.
• Document customer interactions, requests, and feedback in the CRM.
• Respond to email inquiries in a timely and professional manner.
• Coordinate with other departments to ensure customer needs are addressed efficiently.
• Help create a positive customer experience throughout the process.

Requirements:

• Previous experience in customer service or a customer-facing role.
• Advanced English proficiency, both written and verbal.
• Strong communication and active listening skills.
• Excellent problem-solving and critical-thinking abilities.
• A positive, empathetic, and professional attitude.
• Experience working with CRM systems or similar tools.
• Ability to work independently while collaborating effectively with a team.
• Willingness to work on-site.

Why You’ll Like This Role

• No back-to-back calls — focus on quality, not just call volume.
• Weekends off for a better work-life balance.
• 40-hour workweek with a stable schedule.
• 100% English-speaking environment where you can strengthen your professional English.
• Exposure to U.S. business culture and operations.
• Competitive salary based on experience.
• Salvadoran law benefits.