Customer Service Specialist

Industry: Life Insurance

Location: North Sydney

Salary: Highly competitive salary including uncapped commissions

Who We Are:

Life Insurance Direct helps protect Australian families—and we’ve been redefining life insurance for over 20 years. We’re a fast-moving, industry-leading broker and a three-time Product Review award winner.

Our mission is to be the leader in informing, protecting and providing for Australian families. In a constantly changing market, we stay ahead by focusing on the customer outcome at the centre of everything we do.

You Might Be:

• Looking to enter Financial Services
• Looking for a role to further develop your Insurance or Financial Services career
• Looking to transfer your retail or hospitality customer service skills
• Looking to join a passionate and collaborative team who will support you

What You Will Do:

Support our clients who have expressed an interest in discussing their insurance policy details and options, through inbound and outbound calls and emails.

Every interaction will give you an opportunity to help someone understand their insurance policies, the options available to existing clients and how we can help with some of their most important decisions. Build rapport, trust and help clients understand their options, handle objections, and provide guidance and support them some of their most important financial decisions.

We empower and continually educate and develop our specialist’s knowledge to be leaders in their field to support the delivery of exceptional service to our new and existing customers.

Who We Are Looking For:

• Customer Service experience
• Call centre systems experience (inbound or outbound)
• Problem solving & customer needs analysis
• Excellent verbal and written communication skills
• Strong customer service and negotiation skills
• A passion for problem solving and offering solutions
• High level of self-motivation to achieve performance targets and business goals
• The energy to work in a dynamic and fast-paced environment
• Excellent attention to detail, and strong organisational skills
• Positive attitude and work ethic
• Experience in retentions, insurance, financial services, or related industry desirable

Why Join Us:

• Highly competitive salary
• A supportiveandcollaborative working environment with strong company values
• North Sydney CBD location – only a 10 minute walk from the train or metro station
• Hybrid Flexibility available after training complete
• Comprehensive training program with continuous development
• Excellent learning culture with strong team and mentor support
• Genuine career development opportunities
• Social activities and events
• Monday-Friday– no weekend work, no shiftwork

This opportunity will suit individuals who want to make a positive difference, are seeking long term career opportunities, enjoy interacting with and assisting customers and are committed to continuous development of their knowledge and skills.

How to Apply

Apply now via Seek as we are actively hiring