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Customer Service Specialist

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Onsite

Customer Service Specialist

圣戈班玻璃有限公司上海分公司

Customer Service Specialist

Skills

SAP ERP

1 month ago

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Important information


Contract type:

Permanent

Location:

Shanghai, China

Work mode:

Onsite

Published on:

19 September 2026

What they need


该职位来源于猎聘 Job Responsibilities:

  • Obtain customer 6M forecast and analyze demand trend ( monthly , quarterly , yearly )
  • Make good relationship with customers in terms of logistics performance.
  • Handle customer claim regarding logistics accident.
  • Receiving orders from customers and inform related departments.
  • Coordinating with customer about order confirmation, shipping request etc.
  • Coordinating with other SGHSS teams (logistic, development, purchase, quality, production…) to fulfill Delivery, prototype delivery and return delivery.
  • Follow up the completion of orders until invoicing. (shipment arrangement, documents preparation, order & delivery processing in SAP, billing & invoicing)
  • Miscellaneous administration work.
  • Consignment stock discrepancy investigation support.
  • Support WCM leader to do WCM projects. Job Requirements:
  • Bachelor degree in any field;
  • English:

at least CET4 , written & oral is must;

  • Excellence in MS Office.
  • Some knowledge of EDI, ERP (SAP …) systems is an advantage
  • More than 3 years related experience

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