Customer Service Specialist

Customers’ Service Specialist

• Location: Tallinn, Estonia
• Full-time

Company Description We are Straumann. United for global excellence in dentistry.

Every vision has its story. Ours began more than 70 years ago. Since then, our innovations and achievements have become landmarks in dentistry worldwide. Straumann began as a family-owned institute, grew into a publicly owned holding, and today comprises several international companies around the world.

Straumann Group develop, manufacture, and supply dental implants, instruments, biomaterials, CADCAM prosthetics, digital equipment, software, and clear aligners for applications in replacement, restorative, orthodontic and preventative dentistry.

Culture People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. The fundamental driver of this culture is the player‐learner mindset, which seeks to inspire and nurture in every employee.

Job Purpose The Customers’ Service Specialist responsibilities are: taking-in customers’ orders, answering products related questions and preparing the ordered goods & leading documents for delivery. He or she also is responsible for monitoring of necessary documentation of the assigned customers’. This person reports to the Head of Finances & Operations / Country Manager.

Your Role

• To take-in customers’ orders through different channels: phone calls, e-shop, forwarded by Salesmen, etc.
• To answer products related questions given by customers or to redirect them to the respective Sales manager.
• To collect ordered products and prepare them for the delivery following the internal Standard Operating Procedures. To add marketing material if needed.
• To monitor the payments (especially the overdue payments) of the assigned customers.
• To monitor the consignment stocks of the assigned customers.
• To make the assigned customers’ related documents be in place: credit checks, consignments stock contracts, consignment stock counts, etc.

Your Profile

• Minimum 2-3 years of experience in dentistry or in a similar (customers’ service) position.
• Excellent communication skills both verbal and written with the ability to communicate at all levels of the business.
• Fluent (speaking and writing) in Estonian and advanced in English.
• Excellent interpersonal skills, team player, with a focus on collaboration.
• Capable of creative thinking and problem solving.
• Customers-oriented mindset (keeping in mind the commercial interest of the company).
• Accurate and systemic.
• Willing to learn and further develop.
• Having driver’s license (B category) and minimum 2 years driving experience.
• Good Microsoft Office skills (especially Excel).

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