Customer Service Specialist

About Mars, Incorporated

Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $45 billion in sales, the company is a global business that produces some of the world’s best-loved brands: PEDIGREE®, WHISKAS®, M&M’s®, SNICKERS®, TWIX®, MILKY WAY®, DOVE®, ROYAL CANIN®, EXTRA®, ORBIT®, 5™, SKITTLES®, BEN’S ORIGINAL®. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.

Job Purpose

Customer Service Specialist’s main task is to provide best in class customer service to Mars trade partners and to drive excellence in supply chain together with other functions in the market.

What will be your key responsibilities?

As Customer Service Specialist Greece , within the South Europe Customer Service / Supply Chain team, you will manage the following activities on Greek market:

• Manage order to cash process through company systems (SAP ATLAS and local tools), including related returns / refusals and credit notes
• Ensure orders delivery as per customer requests by addressing day to day issues and communication with customers, sales and third-party logistic provider (delays, missing products, wrong/late documents…)
• Ensure accurate and timely period and year end closing activities
• Run performance analysis on Supply Chain KPIs, identify root causes and define corrective actions
• Drive process and system improvements to increase efficiency and service level
• Manage communication and alignment with the different functions within Supply Chain (planning, logistics) as well in the rest of the organization (sales, finance) and externally (customers, third-party logistic provider, vendors)

What are we looking for:

• 1-2 years of experience in related roles in multinationals in the consumer goods sector (FMCG)
• Bachelor's degree, preferably in supply chain, economics or equivalent
• Strong knowledge of SAP
• Good use of Excel and Microsoft Office package
• Precision and analytical skills
• Speed of execution, flexibility and definition of priorities in situations of uncertainty
• Customer focus, determination and continuous improvement approach
• Ability to build trust-based relationship
• Good communication and team working skills
• Fluency in English (C2 level)

Please be advised that this is a temporary position with a 1 year contract.