Customer Service Specialist

About The Role

Our Customer Service Representative is responsible for serving as a company operator, handling and routing all company incoming calls ranging from consumer, account, and customer service related inquiries, and others. This friendly, organized, and accommodating person will work with a sense of urgency and be able to effectively manage inbound calls with a close attention to detail. A successful candidate will be a self-motivated, responsible, efficient individual with excellent written and verbal communication skills, strong customer service skills, a consistent work ethic, and a desire to become a key player in a fast-growing business.

Essential Duties and Responsibilities

• Analyze customer inquiries to determine most appropriate response
• Resolve customer issues amicably, balancing company's and customer's best interests
• Determine validity of warranty claims and schedule repair
• Assist customers with refunds & exchanges
• Assist customers with product troubleshooting
• Provide technical and grow support
• Distribute inbound emails and voicemails to appropriate team members and departments
• Work with management on customer service initiatives
• Job Type: Part-Time/ Full-time

REQUIREMENTS/EXPERIENCE

• Call Center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Join us! Send your resume to [email protected]