Customer Service Specialist

Help New Zealand farmers get more value from FarmIQ and FARMAX.

We’re looking for a practical, people-focused Customer Service Specialist to join FarmIQ’s Operations team.

This is a hands-on customer support role where you’ll help farmers and agribusiness customers get the most from FarmIQ and FARMAX. You’ll solve problems, support customers with day-to-day questions, help onboard new users, and proactively work with customers who may need a bit more help.

If you understand farming, enjoy helping people, and are confident working with technology, we’d love to hear from you.

The start date for the successful candidate is late November/early December

About the role

Reporting to the Customer Service Team Lead, you’ll provide support across FarmIQ products, working with customers, internal teams and business partners. The role covers onboarding, ongoing customer support and helping customers stay engaged with our products.

You’ll:

• Respond to customer support requests relating to FarmIQ and FARMAX, taking ownership through to resolution
• Aim to resolve a high proportion of customer issues on the first call
• Make proactive outbound calls to customers who may need extra support or whose product use is declining
• Accurately record customer interactions in our CRM
• Help develop and improve customer documentation
• Identify opportunities to improve our systems, processes and customer experience
• Capture customer feedback, bugs and enhancement opportunities and feed these back to the wider team
• Work with our Product and Technology team when issues require further investigation
• Undertake user acceptance testing when required
• Support the wider customer service team and help ensure effective support coverage.

About you

We’re looking for someone who enjoys solving problems and providing great service.

Ideally, you’ll bring:

• Knowledge of farming practices

• Previous experience with FarmIQ or FARMAX would be an advantage

• Around two years’ experience in a customer service or call centre environment

• Confidence using computers, operating systems and Microsoft Office

• Strong verbal and written communication skills

• Good attention to detail

• A collaborative, team-first approach

• A Certificate or Diploma in Business Administration or a related subject is preferred, but not essential.

How we work

At FarmIQ, we value people who are relentlessly positive, work as one team, create clarity through action, and treat the business like they own it.

You’ll be joining a team that works closely with customers as well as our Product and Technology teams, giving you plenty of opportunity to build your knowledge of both farming and agri-tech.

Interested?

If you have a farming background, customer service experience, or simply enjoy helping people get the most from technology, we’d love to hear from you.

Apply through SEEK with your CV