Customer Service Specialist

Customer Service Specialist

Falls Church, VA (100% Onsite)

$21-$24/hour

Ongoing Temporary Opportunity- 3 months| Immediate Start

LHH is partnering with a well-established client in Falls Church, VA to identify a Customer Service Specialist who thrives in a fast-paced, customer-focused environment. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and delivering exceptional service while supporting a collaborative Customer Success team.

In this role, you'll be more than just a point of contact. You'll help create positive customer experiences, provide timely solutions, and serve as a trusted resource for a portfolio of valued clients. If you're passionate about helping others and enjoy working in a team-oriented environment, we'd love to hear from you.

Why You'll Love This Opportunity

• Immediate start available
• Gain valuable experience supporting a Customer Success team
• Collaborative, professional work environment
• Potential for long-term opportunity and career growth
• Competitive pay: $21-$24/hour

Schedule & Requirements

• 100% onsite in Falls Church, VA
• Background check required, Drug screening required, Employment verification required, Education verification required upon offer

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Respond to client inquiries and resolve issues in a timely, professional manner
• Deliver outstanding customer service and ensure a positive customer experience
• Collaborate with internal teams to address customer needs and requests
• Track and communicate customer concerns while ensuring timely follow-up
• Support Customer Success Managers in maintaining strong client relationships
• Identify opportunities to improve service and enhance customer satisfaction

Qualifications

• High school diploma or equivalent required
• Strong computer skills with the ability to quickly learn new software and CRM systems
• Exceptional customer service and problem-solving skills
• Strong written and verbal communication abilities
• Ability to think critically and adapt to changing priorities
• Reliable, professional, and team-oriented approach
• Prior experience in commercial real estate or property management is a plus, but not required

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, voluntary benefits, Employee Assistance Program (EAP), commuter benefits, and a 401(k) plan. Employees have the flexibility to select coverage options that best meet their individual needs. Paid leave options may include paid sick leave, holiday pay, and other leave benefits as required by federal, state, and local laws and eligibility requirements.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

If you're looking for an opportunity to grow your customer service career with a supportive team and a company that values exceptional client experiences, apply today!