Customer Service Specialist

Job Description & Requirements

Key responsibilities:
Act as the primary point of contact for customer inquiries, requests, and issues related to logistics.

Manage and reconcile customer purchase orders with deliveries, ensuring accuracy and timeliness.

Facilitate logistics-related communications and requests between UMC and customers.

Provide logistics support during customer visits and meetings with UMC.

Handle logistics processes from customer complaints to the issuance of credit memos.

Requirements:
Bachelor's degree in Engineering, Business Administration, or a related field.

Minimum of 3 years of relevant working experience in semiconductor field.

Possess good communication skills.

Proficiency in computer skills, including Microsoft Office software.

UMC is a leading global semiconductor foundry company. The company provides high quality IC fabrication services, focusing on logic and various specialty technologies to serve all major sectors of the electronics industry. UMC’s comprehensive IC processing technologies and manufacturing solutions include Logic/Mixed-Signal, embedded High-Voltage, embedded Non-Volatile-Memory, RFSOI and BCD etc. Most of UMC's 12-in & 8-in fabs with its core R&D are located in Taiwan, with additional ones throughout Asia. UMC has total 12 fabs in production with combined capacity close to 800,000 wafers per month (8-in equivalent), and all of them are certified with IATF-16949 automotive quality standard.

UMC is headquartered in Hsinchu, Taiwan, plus local offices in United States, Europe, China, Japan, Korea and Singapore, with worldwide total 20,000 employees.