Customer Service Specialist

Your responsibilities

• Accounting for transport services.
• Monitoring incoming requests from customers regarding transport documents.
• Direct contact with foreign customers.
• Establish and maintain strong relationships with customers.
• Monitoring payment orders and striving to minimize the number of defaulted payments.
• Preparing daily and weekly reports for the supervisor.

Our requirements

• High school diploma or equivalent; bachelor's degree preferred.
• Proficiency in English at min. B1 level.
• Exceptional verbal and written communication skills with a customer-centric approach.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with excellent organizational and multitasking skills.
• Strong analytical mindset with a head for numbers, backed by proficiency in Microsoft Excel and the Microsoft Office suite.

Optional

• Proven experience in a customer service or support role, preferably in a fast-paced environment.
• Proficient in using CRM software, ticketing systems, and other customer service tools.
• Knowledge of German or French would be an advantage.

What we offer

• Stable employment in a growing international company (currently 2900+ employees across Europe) where expansion creates real opportunities for career scaling.
• We are awarded with the title of the Great Place To Work Poland certificate.
• Grow with us through individual training programs, and language courses.
• Experience a one-of-a-kind friendly and supportive atmosphere and working conditions.
• Join our family-events and celebrations for employees.
• Share knowledge in our diverse and international teams.
• Give us regular feedback via surveys and internal meetings.
• Start your Egala experience with a chat over lunch with our CEO – Sjef Boekestijn.
• Stay in good shape with the help of our internal gym and squash courts.
• Comprehensive coverage of Private Medical Care and Life Insurance for you and your loved ones.
• Transportation to work - to make your commute more convenient, by providing transportation to work from Rondo Rataje.
• My Benefit Program – choose the benefits according to your needs among many various options available.
• We care for your employee’s journey, that is why we welcome you with a special welcome gift, we provide you with a buddy – colleague who will make sure you feel well in our office.