Customer Service Specialist (f/m/d)

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

SurTec, a company of the Freudenberg Group, develops and produces chemical specialities for surface treatment. With own staff in 26 countries and partners in over 40, SurTec is globally active. Our five fields of application – Industrial Parts Cleaning, Metal Pre-treatment, Functional Coatings, Functional and Decorative Electroplating – serve a wide range of industries worldwide.

Some of your Benefits Health Management: We support you to stay and become healthy and fit.

International Opportunities: Grow in your career through international exchange and global job opportunities.

Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Zwingenberg

On-Site

SurTec Deutschland GmbH

You support our team as

Customer Service Specialist (f/m/d) Responsibilities

• Order processing, delivery and invoicing using SAP ERP
• Monitoring of order processing
• Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
• Understanding export and customs documents
• Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
• Recording and processing complaints and returns in the SAP C4C system (CRM)
• Accompanying documents for occasional national & international parcel shipments
• Project collaboration

Qualifications

• Completed commercial training with experience in customer service
• Knowledge of ERP/SAP desirable, CRM and MS Office
• Basic knowledge of customs and export control
• Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
• Business fluent in German and good knowledge of English
• You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.