Customer Service Specialist Full Time

If you would like to fast-track your application process, please complete the pre-employment questionnaire linked here:

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The Company:

We are an award-winning and trusted brand in Customer Management Solutions servicing the best of the best. Our clients range from government departments and agencies, emergency services through to TOP 10 ASX and Fortune TOP 100 global companies.

We are currently looking for enthusiastic and energetic individuals who are quick learners and willing to go the extra mile for our customers. Individuals who can listen to customer service issues and then offer a unique and innovative solution for each enquiry.

The successful candidates for this role will have a strong command of writing skills and will be well-trained in-service knowledge that can be critical for offering quick and accurate assistance to customers.

We are extending this opportunity to candidates who have a genuine passion for customer service excellence.

What's in it for you?

• Work in an energetic, “can do” workplace
• Work with great people who support each other
• Ability to move up fast - superstars are rewarded
• Work with leading edge technology
• Ongoing professional and personal development
• Secure employment

Skills and Traits:

• You must be reliable and have a fantastic work ethic
• Flexibility - ability to adapt as customer need changes
• Excellent time management skills
• Must be able to multitask
• Excellent communication and presentation skills
• Goal and task oriented
• Excellent literacy and numeracy skills
• Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
• Able to demonstrate active listening skills, attentiveness & empathy
• Customer orientation and ability to adapt/respond to different types of personalities

We need individuals who can navigate within a PC/Windows environment. You must have the ability to browse Search Engines/browser basic knowledge and be able to type 25 words per minute.

Candidate's background/references will be undertaken, and a police check will be required of the successful applicant.

Job Type: Full-time

Pay: $27.08 per hour

Expected hours: 37.5 per week

Ability to commute/relocate:

• West Melbourne VIC: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many words per minute can you comfortably type?

Experience:

• Inbound call centre: 1 year (Required)
• Customer service: 1 year (Required)

Language:

• English (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person