Customer Service Specialist, Greece

Company Description Who we are? We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs. In 2025, JDE Peet’s generated total sales of EUR 9.9 billion and employed a global workforce of more than 21,000 employees. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.

What’s it like to work at JDE Peet’s? We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

Job Description As Customer Service Specialist Greece , you will play a pivotal role in creating exceptional customer experiences while serving as a trusted link between customers, Sales, Supply Chain, and Logistics. Reporting to the Southern Europe Customer Service Manager , you will help ensure that every order, interaction, and solution strengthens our commitment to service excellence.

In This Role, You Will

• Own the end-to-end order management process, ensuring accuracy, efficiency, and delivery against agreed targets.
• Act as the first point of contact for customer enquiries, providing timely, professional, and solution-oriented support.
• Drive outstanding service levels by proactively identifying and eliminating order-processing errors before they impact customers.
• Analyze service challenges, uncover root causes, and recommend continuous improvement initiatives that enhance the customer journey.
• Champion customer satisfaction through effective complaint resolution, managing returns and queries with care, urgency, and accountability.
• Gather, assess, and utilize relevant information to resolve customer issues while maintaining clear communication throughout the process.
• Monitor and report customer feedback and complaints, turning insights into actions that improve performance and strengthen relationships.
• Anticipate customer needs by proactively communicating product availability, potential stock constraints, and alternative solutions in collaboration with internal stakeholders.
• Partner closely with Logistics to ensure seamless planning, coordination, and delivery execution while optimizing resources and costs.
• Collaborate across Supply Chain and Sales teams to balance customer expectations with business priorities and maximize order opportunities.
• Maintain accurate customer master data and provide ongoing support to ensure operational excellence.
• Measure customer satisfaction, identify opportunities for improvement, and help implement initiatives that elevate the overall customer experience.

This position offers the opportunity to make a visible impact, build meaningful customer partnerships, and contribute to a culture of continuous improvement and operational excellence.

Qualifications Working at JDE Peet’s is hands-on, giving you the chance to leave your mark while working together as one team. We’re a fast-paced company on a mission, focused on what matters most. Our environment demands energy, agility, and bold thinking. If you’re ready to make an impact and grow in a global team, JDE Peet’s is the place for you.

Skills For this role as a Customer Service Specialist , we’re looking for someone who has the following skills and experience :

• A Bachelor’s degree in Supply Chain or Business Administration
• Experience in Customer Service or Supply chain departments will be considered an asset; preferably in FMCG
• SAP knowledge (Order to Cash, Master data) will be considered a distinguishable asset.
• Customer-centric mindset and strong team player
• Ability to organize and plan effectively
• Full professional proficiency in written and verbal English
• MS Office literacy with focus on excel
• Solid numerical and analytical skills, combined with a strong attention to detail
• Learning on the fly and flexibility to adjust in a fast-paced business environment
• Exemplary communication - verbal and written - and interpersonal skills, with results oriented behaviour
• An entrepreneurial and proactive mindset

Additional Information Your application at JDE Peet's If you are interested in this career opportunity at JDE Peet's, apply and join us. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE Peet's would be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.

Our DE&I Statement At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

Our efforts on this agenda have earned us the prestigious Catalyst Award, as well as the Fair Pay Leader Certification in 2025 thanks to an unexplained gender pay gap of 0.52%. #unleashyourpossibility #acupofamazing JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.