Customer Service Specialist (Korean Speaking)

The company delivers high-touch, customized omnichannel service experiences for world-class designer labels.

They are actively onboarding multiple customer care talents to join a dedicated, brand-focused APAC team.

Role Highlights

• Dedicated team model representing a prestigious Italian designer fashion house.
• Fixed standard office hours (9:00 AM – 6:00 PM); no overnight shifts. Any public holiday coverage is fully offset with compensation leave or overtime allowance.
• No rigid call-center-style numerical KPIs; work follows brand-specific quality SOPs and customer-centric excellence. Comprehensive official brand training is provided upon onboarding.
• All career stages are welcome (fresh graduates to mature candidates / career switchers). Visa sponsorship is supported.

Key Responsibilities

• Act as a direct brand ambassador for an iconic Italian fashion label, managing customer communications via phone, email, live chat, and digital channels across the APAC market.
• Provide premium, consultative support on product inquiries, styling recommendations, order tracking, boutique appointment bookings, returns, and after-sales care.
• Handle customer inquiries with empathy and professionalism according to the Italian brand’s bespoke SOPs and service etiquette.
• Collaborate closely with internal brand leads and regional logistics partners to resolve shipping or product issues promptly.
• Maintain accurate customer records and feedback in the CRM system to enhance overall client satisfaction.
• Diverse, international management and collaborative team environment.

Requirements

• Language Proficiency:

  • High fluency in Korean and English (required for Korean desk); AND
  • High fluency in Cantonese or Mandarin.
  • (Short language assessments will be arranged during the screening process).

• Background & Experience:

  • Open to all backgrounds! Prior customer service experience in hospitality, aviation / cabin crew, tourism, retail, or corporate client services is highly welcome.
  • No prior luxury fashion background required; brand product training and systems guidance will be fully provided.

• Mindset & Approach: Polite, customer-first attitude, calm problem-solving ability, and strong team-player spirit.

• Open to fresh graduates, experienced CS professionals

To apply for this position, please simply click on the “APPLY” button.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy.

PERSOL Hong Kong Limited: Employment Agency License No. 80860