Customer Service Specialist (Lending)

This is who we are:

A market leader in personal loans with a multi-cultural customer and employee base, we are Instant Finance, and we have been servicing our clients for over 54 years. We have built our longevity on customer service excellence, great teamwork, honesty, integrity, and building rapport with our customers.

We are looking for a Lender to join our Dunedin Team!

Working on the frontline of customer service you are a "people person", committed to customer service, teamwork, and providing trusted, guided and factual advice to our customers.

About you:

• Outgoing and well presented
• Proactive and initiative driven
• Thrive well under pressure
• Excellent verbal and written communication
• Inquisitive and detail-oriented
• Can work autonomously
• Have previous experience in lending (preferred but not essential)

On a daily basis you will:

• Provide advice to our customers, including lending support and guidance through the application process
• Help our customers with lending applications from start to finish
• Provide exceptional customer services

Why us?

• Be part of a growing financial services company with a customer-first approach.
• National network
• Supportive work environment with opportunities for career growth.
• Life insurance benefits
• KiwiSaver matched up to 5%
• Company bonus scheme
• Perks discounts from leading retailers

 If this sounds like a role you'd be keen on, you'll be joining an organisation that has a strong identity and is proud of providing outstanding customer service for 54 years.

Applications close 13 September 2026 or on appointment.