Customer Service Specialist (Logistics Coordinator)

*Successful candidate to be based at PTP Johor.

What you'll be doing:

• Coordinate daily inbound and outbound shipment activities, including shipment scheduling, cargo readiness, and delivery arrangements.
• Coordinate with freight forwarders, warehouse and internal stakeholders to ensure smooth shipment execution.
• Monitor shipment status, ETA/ETD and delivery schedules, and follow up on any delays or exceptions.
• Prepare and coordinate shipping and pre-alert documentation, including ASN, commercial invoice, CIPL and B/L.
• Maintain accurate shipment and inventory transactions in SAP/WMS and follow up on transaction-related issues.
• Support inventory reconciliation, stock discrepancy investigation, batch tracking and stock movement activities.
• Follow up with logistics service providers on operational issues, damages, shortages, delays and other shipment exceptions.
• Prepare shipment status reports and provide regular updates to relevant stakeholders.
• Support continuous improvement initiatives and implementation of logistics process improvements.
• Reverse logistics. Managing returns processes without disrupting other operations.
• Preparing daily, weekly or monthly logistics reports.

Requirements:

• Good knowledge of import/export shipment processes and logistics documentation.
• Experience with SAP.
• Good coordination and communication skills, with the ability to work with multiple internal and external stakeholders.
• Good problem-solving skills and able to work independently and manage priorities in a fast-paced environment.
• Analytical. Interpreting KPIs and making decisions aimed at optimizing operations.
• Attention to Detail: Strong focus on accuracy in tracking shipments, processing documentation, and managing logistics data. Experienced in short-term projects or implementations.