Customer service SPI

Overview

Join our dynamic team as a Customer Service Rep, where you will play a pivotal role in managing client relationships and ensuring exceptional onsite service. Your expertise will drive customer satisfaction, streamline account management processes, and foster long-term client partnerships through proactive communication, data-driven decision making and friendly property rules enforcement.

Responsibilities

• Serve as the primary point of contact for managing customer experience, ensuring seamless communication and satisfaction.
• Coordinate with front office, technical teams, and other departments to deliver tailored solutions that meet client needs and enhance overall resident experience.
• Address customer service inquiries promptly, solving problems with a proactive approach that emphasizes relationship management.
• Support internal communication efforts to ensure all stakeholders are aligned on incident status and project milestones.
• Contribute to data-driven decision making by analyzing resident feedback, usage patterns, and metrics to identify opportunities for improvement.

Requirements

• Proven experience in customer service roles with a focus on client relationship management and account management.
• Demonstrated project management skills with the ability to handle multiple client incidents simultaneously.
• Excellent communication skills—both written and verbal—to facilitate effective internal collaboration.
• Strong organizational skills with attention to detail and a commitment to delivering high-quality client services.

Join us in delivering outstanding client experiences through energetic engagement, transparent communication, and innovative problem-solving!

Pay: $10.50 - $13.00 per hour

Benefits:

• Flexible schedule
• Referral program

Work Location: In person