PT. Zhi Xing Indonesia
Customer Service Staff
2 months ago
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Important information
Contract type:
Permanent
Salary:
IDR 62,524,524 – IDR 72,000,000 / year
Location:
Tangerang, Tangerang City, Banten, Indonesia
Work mode:
Onsite
Published on:
19 August 2026
What they need
About the role
This is a Customer Service role focused on managing customer communications, order processing, and delivery coordination for a shoes factory operation.
Key responsibilities
- Communicating with customers
- Managing emails
- Inputting Purchase Orders (PO) including checking prices, swatches, and articles
- Creating Delivery Orders (DO)
- Handling claims from customers
- Ensuring delivery matches the Requested Time of Delivery (RTD)
- Informing internal teams (PPIC, Quality, Purchasing, etc) about the delivery plan
- Creating a monthly Delivery Report (KJB) for customer deliveries
- Creating a summary of Proforma Invoices (PI) based on customer POs
About you
- At least 2-5 years of experience in Customer Service
- Bachelor degree or higher
- Strong communication, data entry, coordination and persuasion skills
- Proficient in using Microsoft Office (Excel & Word)
- Good time management skills
- Experience in Shoes Factory is highly preferred
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