Customer Service Staff

Job Requirements :

• Proven experience in customer service or social media management, preferably within the Retail, F&B, and hospitality industry.
• A diploma or bachelor’s degree in Communication Studies, Literature, or a related field.
• Excellent written and verbal communication skills in English, with a strong emphasis on grammar and spelling.
• Familiarity with various social media platforms (e.g., Instagram, Facebook, WhatsApp, Twitter, TikTok) and also zendesk platform.
• Ability to empathize with customers and handle difficult situations with professionalism and a positive attitude.
• Strong problem-solving skills and the ability to escalate issues appropriately.
• Detail-oriented with strong organizational and reporting skills.
• Ability to work independently and as part of a team in a fast-paced environment also willing to work shifts.

Job Description :

• Manage customer inquiries and complaints across all social media platforms to provide necessary information, enhance engagement, and maintain the company's brand image.
• Escalate customer inquiries and complaints from social media platforms to relevant stakeholders to improve in-store service.
• Compile all customer feedback and reviews from various platforms/marketplace aggregators for regular reporting and further insightful analysis.