Customer Service Staff

MAIN PURPOSE OF THE ROLE

Individual contributor that works under limited supervision.

Applies subject matter knowledge.

Requires capacity to understand specific needs or requirements to apply skills/knowledge.

MAIN RESPONSIBILITIES

• Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and

procedures.

• Uses computerized system to gather information and confirm sales prompted by incoming calls.
• No selling responsibilities are involved with this activity.
• Typically transfers calls to appropriate person as necessary.
• May answer inquiries, resolve problems, and promote products/services.
• Requires general knowledge of company, products, and/or services.

QUALIFICATIONS

Education

Education Level Major/Field of Study or Equivalent

Technical Diploma (± 12 years)