Customer Service Staff (CONTRACTUAL)

Job Duties and Responsibilities:

Customer Support

• Respond to customer inquiries received through email, phone, chat, or other communication channels.
• Provide customers with accurate and timely information regarding shipment status, schedules, and service requirements.
• Assist customers with navigating company digital platforms and online tools.
• Ensure all customer requests are handled professionally and within agreed service levels.

Case Management

• Log and monitor customer cases and follow through until resolution.
• Coordinate with relevant departments to address customer concerns and service issues.
• Escalate complex or recurring issues to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and case updates.

Shipment Monitoring and Communication

• Track shipments and provide proactive updates on delays, schedule changes, or service disruptions.
• Coordinate system modifications and communicate operational updates to customers.
• Assist in resolving shipment-related exceptions and customer complaints.

Administrative Support

• Maintain customer information and documentation in company systems.
• Prepare reports, records, and correspondence as required.
• Support Customer Care initiatives, projects, and service improvement activities.
• Perform other duties as assigned by the Supervisor or Manager.

QUALIFICATIONS

• Bachelor's Degree - Any 4-year Business Admin related courses
• Experience in Shipping industry has an advantage
• Has a background in Customer Service or Documentation
• Trustworthy, Dependable and keen to details
• Good communications and interpersonal skills
• Must have basic PC workstation skills in Windows, Excel, Word and PowerPoint.
• Willing to work for 6 months and, under manpower agency.
• Fresh Graduates are welcome to apply!