Customer Service Staff Specialist

About the role

Work as customer service representative with international key accounts in a modern, global Supply Chain environment.

Key responsibilities

• Proactive Order Management & close monitoring of order book and shipments
• Ownership of end-to-end operational customer interaction and demand fulfillment
• Strong Customer advocate whilst fostering company's best interests into account
• Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
• Participate in customer and project review meetings, understand customer profiles whilst supporting company's growth and strategic targets
• Professionally handle customer escalation and allocation scenarios
• Collaborate and provide cross functional support in customer related matters in dynamic working environment

About you

• Minimum 3-5 years related working experience
• Proven customer support experience in International Supply chain
• Semiconductor or Automotive industry experienced professionals preferred (Consignment / Scheduling Agreement skilled)
• Good customer-facing skills, conversational Oral English proficiency and active listening
• Excellent written and verbal communication skills for effective interaction
• Entrepreneurial drive and with excellent problem-solving capabilities
• Ability to multi-task, prioritize and manage time effectively
• Flextime availability required and ability to teamwork in a dynamic environment
• Must be fluent in business English and Mandarin (able to read, write and speak)
• Education status with bachelor's degree or equivalent