Customer Service Supervisor (Air Freight Export)

Responsibilities :-

• Contact customer to get cargo information and inform booking confirmation to customer.
• Issue shipment data in Daily planning and HAWB (House Air Willbill) in UFS (Unified Freight System)
• Cooperate with transportation, shipping & paperless, consolidation, warehouse and packing team per shipping instruction and send DRAFT HAWB to get approval from customer.
• Send Pre-alert to destination office and attach shipping document.
• Filling export docs based J-SOX and ISO audit.
• Provide monitoring report, shipment daily/monthly report as per customer's requirement.
• Keep irregularities notice to shipper and overseas team at destination countries such as flight delay, off-loading, partial flight schedules, etc.
• Inform booking and consolidation team to investigate all damage cargo cases with the airlines and keep updating customer to have the same information.
• Check HAWB with invoice and packing list about shpr name, cnee name, trade terms and destination airport. Also, we must check all charges on HAWB to match with the quotation.
• Supervise team member in term of Customer Service Operation is efficiency working with correctly.

Qualifications :-

• Education : Bachelor’s Degree in Business, International Business or related fields.
• Year of experience : At least 3-5 years experienced in Air Freight.

Benefits :

• English Ability Allowance (based on TOEIC score)
• Provident fund
• Health Insurance
• Group life insurance
• Annual bonus
• The salary increment
• Grant for Wedding
• Funeral Assistant
• Annual Vacation

Other qualification :

• Good command of English, both of written and spoken.
• Able to operate PC and Microsoft Office.
• Immediate or quick to start working is preferred.

Working hour: Mon-Fri 08:30 am-05:30 pm, Sat 09.00 - 12.00 pm (Twice per month), Sun=holiday
Work location: Head Office Ratchadapisek, Near Lat Phrao Station (MRT Blue Line, BTS Yellow Line)