Customer Service (Supervisor / Clerical)

COMPETENCY REQUIREMENT

SKILL & KNOWLEDGE : QUALIFICATION & EXPERIENCE :

1. Discussing to convey information effectively At least 1 years of working experience or Fresh graduates

2. Giving full attention to what other people are saying, specialization in relate to Logistic field taking time to understand the points being made, Able to work independently & proactive asking questions as appropriate Able to travel

3. Calculation and project planning

OVERALL JOB PURPOSE :

Promote company products, interact with customer on any issue / enquiry

PERFORMANCE
PRINCIPAL ACCOUNTABILITY STATEMENTS (KEY RESULT AREAS)

MEASURES / KPIS

1. Proactive to promote company products and services to achieve the target
   Always eg. Transports, Haulage, Freighting, Warehouse, Special Shipments, etc

2. Responsible for securing news customers, maintaining and developing
   Always/ Monthly existing accounts which set by the company direction/ KPI

3. Respond to customer enquiry of the shipment/quotation Timely

4. To cooperate and assist inter-departmental structure pertaining to Sales
   As and when required shipment

5. Helping to get knowledge on special requirement e.g. document request,
   Form D, COO, special cargo or transport request (sensitive, fragile, project & Always out of gauge)

6. Helping to get knowledge on special requirement e.g. document request,
   Form D, COO, special cargo or transport request (sensitive, fragile, project & As and when required out of gauge)

7. To build close relationships with the existing and potential clients Always

8. Maintain records of customer details Always

9. Regularly visit existing accounts validating our service levels and develop As and when required new revenue streams

10. Prepare quotation, follow up and ensure obtained customer chop & sign quotation before proceeding with arrangement/booking. If amendment or Timely additional services required, revised quotation and seek acceptance of charges from customer

11. Negotiate with the vendors as per price guidelines given, looking to maximize profits. All vendors’ quotation must be signed and approved by HOD before Always using their services.

Debts collection within credit
12. Monitor closely on debtor aging term / credit limit

13. Support customer service and work closely with operations and
    Always documentation on the execution of customer service contracts

14. Any other tasks assigned by management As and when required

Other Job Information/Training Required :

Quotation System, Sales Tracker

Job Type: Full-time

Pay: RM2,200.00 - RM2,800.00 per month

Benefits:

• Health insurance

Work Location: In person