Customer Service Supervisor

About the role

You will be responsible for ensuring good relationships with tenants and delivering excellent customer service.

Key responsibilities

• Build and maintain good relationships with tenants
• Respond to tenant inquiries, requests, and complaints professionally
• Coordinate maintenance and repair requests with related departments
• Ensure tenant issues are resolved in a timely manner
• Support lease renewal and tenant retention activities
• Prepare simple reports on tenant relation activities

About you

• Diploma or Bachelor's degree in Communication, Hospitality, Tourism, or Management
• Minimum 1 year of experience in Tenant Relations, Customer Service, Hospitality, or Property Management
• Good communication and interpersonal skills with the ability to communicate in English (spoken and written)
• Customer-oriented with strong administrative and organizational skills, and a proactive attitude
• Strong leadership skills with the ability to motivate, guide, and manage a team effectively
• Able to make decisions, solve problems, and handle conflicts professionally
• Honest, disciplined, and able to work well in a team