Customer Service Supervisor

Company Overview

Hohenstein is a leading, independent testing, inspection, and research institute with over 75 years of expertise. Headquartered in Bönnigheim, Baden-Württemberg, Germany, it operates a global network across 40+ countries with about 1,500 employees. Originating in textiles, Hohenstein’s capabilities now span softlines, hardlines, and medical devices.

Hohenstein Laboratories (Hong Kong) Limited, a wholly owned subsidiary of Forschungsinstitut Hohenstein Prof. Dr. Jurgen Mecheels GmbH & Co. KG, focuses on testing services for both softlines and hardlines products.

A founding member and the largest laboratory of OEKO-TEX, Hohenstein provides the full portfolio of OEKO-TEX certifications and labels, supporting safer and more sustainable materials, products, and processes.

Work Location: Kwai Chung, Hong Kong

Customer Service Supervisor

To support our continuous business growth, we are looking for high caliber professionals to join our team.

What you will be doing?

• Lead a team to provide professional customer service, collaborating closely with technical and sales team to achieve company business goals

• Conduct regular client visits and business meetings to build strong long-term relationships, understand client requirements, and recommend tailored testing solutions

• Monitor customer feedback and ensure all inquiries and complaints are handled effectively and professionally

• Review testing protocol, evaluate test capacity and ensure the operation complies with ISO/IEC 17025 standards

• Work with Accounting department to track client payment statuses and manage billing inquiries

• Identify potential issues in the workflow; analyze and provide timely resolution of technical problems

You need to be

• Higher Diploma or Degree in Science, Business, or related disciplines, with at least 5 years of CS experience (preferably in a testing laboratory or textile testing background)

• Familiarity with ISO/IEC 17025 laboratory standards is a strong advantage.

• Proven leadership experience with strong communication and stakeholder management skills; comfortable conducting external client visits.

• Detail-minded, self-motivated with excellent problem-solving abilities

• Fluent in written and spoken English, Cantonese, and Mandarin

• Immediate availability is a definite advantage.

To learn more about Hohenstein, please visit: http://www.hohenstein.com https://www.linkedin.com/company/hohensteingroup

We offer competitive salaries and benefits to the right candidate. Interested parties may apply with a full resume stating the current and expected salaries by clicking "Apply" / "Quick Apply".

All data supplied will be kept in strict confidence and will be used for employment-related purposes. Only short-listed candidates will be contacted.