Customer Service Supervisor

We are looking for an experienced Customer Service Supervisor to join a leading organization with regional operations in South America.

This role will be responsible for coordinating Customer Service and Outbound Logistics operations , while driving Customer Excellence initiatives across Chile, Colombia, Peru and Argentina .

The position plays a key role in service levels, customer satisfaction and logistics efficiency, working closely with Commercial, Planning, Transportation, 3PL and other Supply Chain teams.

Key Responsibilities

• Coordinate Customer Service and Outbound Logistics activities, ensuring appropriate service levels and operational efficiency.
• Drive Customer Excellence initiatives across South America and promote a customer-centric culture.
• Act as a key Supply Chain point of contact for customers on non-commercial matters.
• Ensure the accurate and timely processing, prioritization and follow-up of customer orders.
• Monitor key service and logistics indicators, including CFR, OTIF, returns and order execution .
• Coordinate daily, weekly and monthly routines with Sales, Transportation and 3PL partners to ensure effective purchase order execution.
• Identify opportunities to improve transportation costs, outbound efficiency and logistics processes .
• Support inventory management practices, including FEFO and Supply Chain loss controls .
• Ensure compliance with established processes, policies and internal controls.
• Support improvements and controls within SAP and Customer Excellence processes .
• Develop and improve procedures to increase the efficiency of Customer Supply Chain operations.
• Ensure the quality and timely availability of relevant customer and distributor information.

What are we looking for?

We are looking for a professional with experience in Customer Service, Customer Supply Chain, Order-to-Cash and/or Outbound Logistics , ideally within a fast-paced or multinational environment.

Key skills and knowledge:

• Strong understanding of Order-to-Cash (OTC) processes
• Experience with SAP OTC
• Strong analytical and numerical skills
• Proficiency in Excel and PowerPoint
• Knowledge of EDI, Salesforce and Business Intelligence tools
• Experience working with customer service and logistics KPIs
• Strong planning and organizational skills
• Attention to detail and accuracy
• Effective communication and stakeholder management
• Teamwork and cross-functional collaboration
• Problem-solving skills and a strong sense of urgency

Languages

• Spanish: Required
• English: Required