Customer Service Supervisor

OUR STORY

Allpet is Australia's leading supplier of pet products to the wholesale market. For over 40 years, we have supported pet stores, vet clinics, breeders, and groomers with our range of over 4000 products from the worlds best brands and our own brands.

We are a family company with a national footprint of sales representatives across Australia and our Head Office &  DC are based in Perth. People are at the heart of everything we do and being part of the Allpet team will help our customers and our little furry pet friends thrive.

YOUR OPPORTUNITY

We are on the lookout for an experienced Customer Service Supervisor to join our small team**.**

Based in our wholesale showroom, you will take the lead in providing excellent customer service to our in store business clients and over the phone, provide sales administration support, ensure the showroom is displayed well with our products and supervise our customer service & administration officer.

 If you love being part of a dynamic team, ensuring a high level of customer service and thrive in a fast-paced environment, this role is for you!

THE ROLE

Here's what your exciting journey with us will involve:

Customer Service:

• Provide professional first response customer service in the front showroom and over the phone to our clients and external customer enquiries

Showroom:

• Ensuring the showroom is presentable and fully stocked
• Implement clearance and sale of showroom stock under the guidance of our buying team

Administration:

• Keying of customer orders
• Processing corporate customer orders
• Following up COD customers for payment
• Processing  stock credits/warranties for clients
• Banking and postal duties
• Approval of your teams leave and timesheets
• Filing and general administration duties
• Manage the training and day to day duties of the customer service officer

ABOUT YOU

• Proven experience in managing a customer service/administration team
• Administration experience
• Proficient in MS Office Suite
• Excellent communication skills and  professional phone manner
• Highly organised and proactive
• Able to show initiative and also to train, motivate and delegate
• Positive energy, good outlook, and a go-getter attitude.

CULTURE & BENEFITS

A career with Allpet will offer you a rewarding experience within the pet industry. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive salaries
• Team events, celebrations and development opportunities
• Team member discounts on our pet products for you and your family
• Onsite parking

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will require both a resume and a cover letter. We will be contacting suitable candidates as we receive them.

Successfully shortlisted applicants will be contacted directly and please note we are unable to accept applications from recruitment consultants.

You must have the right to live and work full time in Australia to apply for this position.