Customer Service Supervisor

Permanent Full-Time | Competitive Salary

Your new company

Join a well-established organisation operating within the industrial and wholesale distribution sector, supplying products to customers across construction, infrastructure and manufacturing markets. Known for its strong reputation and customer-focused approach, the business is seeking a hands-on leader to support its Brisbane branch.

Your new role

As the Customer Service Supervisor, you will lead the day-to-day customer service function while remaining actively involved in customer enquiries and order processing. Working closely with the State Manager, internal sales and warehouse teams, you will coordinate workflow, manage escalations, monitor orders and backorders, and ensure customers receive exceptional service from enquiry through to delivery.
Key responsibilities include:

• Coordinating daily customer service activities and team priorities
• Supporting customer enquiries and order processing as required
• Managing escalated customer issues through to resolution
• Monitoring orders, deliveries and backorders
• Providing day-to-day leadership and support to the customer service team
• Working closely with warehouse and operations teams to drive service outcomes
• Maintaining accurate information within the ERP system and identifying process improvements

What you'll need to succeed

To be successful in this role, you will bring:

• Previous experience leading or coordinating a customer service, internal sales or order processing team
• Strong B2B customer service experience within industrial, manufacturing, wholesale or distribution environments
• A hands-on leadership style and willingness to lead from the front
• Experience managing customer escalations and delivery challenges
• Strong organisational, communication and problem-solving skills
• ERP or order management system experience
• The ability to prioritise competing demands in a fast-paced environment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.