Customer Service Supervisor

Job Overview

Pharmachem Innovations is looking for a dynamic Customer Service Supervisor to lead our customer service team and grow a portfolio of well-known ingredient brands. You will make sure customers get their orders on time. The role suits a leader who enjoys both running a team day to day and thinking commercially about products. Reporting directly to the Director, Business Development & Marketing this role is a full-time onsite position.

What you'll do

· Lead the customer service function by developing strategy, managing processes, and ensuring effective execution to support business objectives.

· Align customer service activities with commercial goals through partnership with senior leadership.

· Manage and develop the order entry and customer service team, serving as the escalation point for complex customer, sales, and supply chain issues.

· Represent the customer voice to leadership by reporting on service performance, trends, and opportunities for improvement.

· Drive continuous improvement initiatives through service level analysis, performance monitoring, and resolution of customer service issues.

· Collaborate cross-functionally with Supply Chain, Logistics, Operations, and Sales to ensure on-time delivery and fulfillment of customer commitments.

· Oversee pricing, marketing, sales initiatives, product innovation, and portfolio performance.

· Represent the portfolio during S&OP activities, connecting customer demand and sales insights with supply chain planning.

· Build and maintain strategic supplier relationships while identifying and introducing new product opportunities to support growth.

What you bring

• Bachelor’s degree in business, Supply Chain, Marketing or a related field
• 5+ years in customer service, order management or supply chain, including 2+ years leading a team
• Strong analytical skills, including service-level metrics and Excel; ERP experience (NetSuite a plus)
• Clear, tactful communication with customers, suppliers and senior leaders

Why Pharmachem

You'll have a visible role with direct impact on our customers and on the growth of our product lines, working with a collaborative team across Commercial, Supply Chain and Operations.

Pharmachem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Customer service: 4 years (Required)

Location:

• Ogden, UT 84404 (Required)

Ability to Commute:

• Ogden, UT 84404 (Required)

Work Location: In person