Customer Service Supervisor

Customer Service Team Lead to supervise a customer service team within Customer Service & Support.

Key Responsibilities

• Lead, coach, and develop customer service team members to deliver exceptional support.
• Monitor customer service performance metrics and ensure timely, accurate resolution of inquiries.
• Oversee day-to-day service operations across distribution and logistics-related customer needs.
• Collaborate with cross-functional teams to identify opportunities and improve processes.
• Support a results-driven, service-focused culture and promote operational efficiency.
• Contribute to continuous improvement through feedback, training, and performance guidance.

Qualifications & Skills

• Proven leadership or team management experience in customer service.
• Strong communication, coaching, and problem-solving skills.
• Ability to use performance metrics to drive improvements.
• Detail-oriented with a focus on accuracy and customer satisfaction.
• Comfort collaborating across departments to streamline processes.