Customer Service Supervisor

Job Qualifications:

• Bachelor’s degree in Business Administration, Communications, or related field (preferred)
• At least 2–3 years of experience in customer service
• Previous supervisory or leadership experience is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and basic computer applications
• Ability to work under pressure and manage a team effectively

Key Responsibilities

• Supervise and manage the daily activities of the customer service team
• Monitor staff performance and ensure service standards are met
• Handle escalated customer complaints and provide appropriate resolutions
• Train, coach, and guide customer service staff to improve performance
• Prepare reports on customer service performance and issues
• Ensure proper documentation of customer interactions and concerns
• Coordinate with other departments to resolve customer-related issues
• Maintain high levels of customer satisfaction

Job Type: Full-time

Work Location: In person