Customer Service Supervisor (Order Management)

Job Responsibilities

• Provides leadership and influences work groups, making decisions that enhance operational effectiveness and support key departmental programs.
• Supervises the development and implementation of process improvements, adapts techniques to solve complex problems, and reports key milestones to management.
• Manages a Customer Service team, assigns tasks, provides performance feedback, and ensures accountability for team activities and results.
• Leads projects aligned with business strategies, assembles project teams, and ensures objectives and deadlines are met.
• Participates in corporate programs, adheres to professional standards, and upholds 3M’s values and ethical standards.
• Support planning an execution of talent development programmes
• Identify opportunities to enhance service capacity, improve customer experience, and achieve operational excellence.
• Lead and support the implementation of new processes and manage change initiatives.
• Supports and/or leads Health Of Organization plans and activities

Qualifications

• Minimum 5 years of experience in similar roles and 3 years in leadership positions.
• Skilled in engaging, influencing, coaching, and leading cross-functional teams
• Excellent at multi-tasking, communication, and presentations under time constraints.
• Results-driven with a customer-first mindset and strong process and execution abilities.
• Fluency in English.