Customer Service Supervisor, Warehouse Operation (AC)

Key Responsibilities

• Lead and support the Customer Service team to improve work processes, operational efficiency and service quality.
• Supervise daily team activities and allocate workload to ensure service standards are met.
• Ensure compliance with company policies, safety procedures and operational guidelines.
• Monitor inventory accuracy, stock movements and support inventory control activities where required.
• Coordinate with internal stakeholders to ensure timely order fulfilment and delivery arrangements, including contingency plans when necessary.
• Support import and export operations across Southeast Asia.
• Oversee monthly billing activities and handle ad hoc billing requests.
• Resolve customer and operational issues promptly while providing guidance and support to team members.
• Monitor team performance and implement process improvements to enhance customer satisfaction.
• Conduct regular team meetings, coaching and performance discussions.
• Assist with manpower planning, staff training, onboarding and performance evaluations.
• Support budget planning and operational reporting where required.
• Stay updated on industry best practices and recommend continuous improvement initiatives.
• Perform any other ad hoc duties as assigned.

Job Requirements

• Diploma or Bachelor's Degree in Supply Chain Management, Business or a related discipline.
• Minimum 3-5 years of relevant experience in Customer Service, Supply Chain, Logistics or Operations.
• Prior supervisory or team lead experience is preferred.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Strong communication, interpersonal and problem-solving skills.
• Positive attitude with the ability to work independently and collaboratively in a team environment.

EA Registration ID: R1106661 (Aaron Chang Kuo-Ying)

EA License: 14C7092