Customer Service Supply Chain (Export)

Requirements:

1. Bachelor’s Degree in any field
2. Minimum 2 years experience in Logistics / Freight Forwarding, especially Export (Sea & Air).
3. Strong experience in export documentation and administration.
4. Fluent in English (spoken & written), Mandarin proficiency is a plus.
5. Good communication and coordination skills.
6. Detail-oriented and able to work under pressure & tight deadlines.
7. Customer-focused with strong problem-solving skills.
8. Able to work independently and in a team.

Job Description:

1. Handle end-to-end export operations (Sea & Air), including documentation and administration
2. Prepare and manage export documents (Shipping Instruction, BL, Invoice, Packing List, etc.)
3. Coordinate with customers, overseas agents, carriers, and internal teams
4. Monitor shipment schedule and ensure timely delivery
5. Provide excellent customer service and maintain strong client relationships
6. Handle inquiries, issues, and complaints professionally
7. Ensure all processes comply with company procedures and regulations
8. Provide regular updates on shipment status to customers