Customer Service Support 4x4

CoolDrive Auto Parts is a supplier of autoparts, tools, equipment and accessories to the trade, with over 40,000 parts, tools and equipment available. We are your local Mechanics auto parts supplier, with superior knowledge and service.

We are a truly Australian family owned and operated business established in 1977 by W.J. Blanchard, employing around 950 team members across 38 Branches in Australia, New Zealand and China.

At CoolDrive, we Live by our Values
Our values are not something that exists just on the office wall, we live by them every day.

Work Together, Show You Care, Act Fairly, Aim To Inspire and Embrace Change.

We are looking for a motivated Customer Service Support Agent to join our dynamic 4x4 team in Box Hill, VIC on a Full-Time basis.

Key responsibilities:

• Answering incoming 4x4 customer inquiries via phone and email/online.
• Supporting the 4x4 Sales and Product teams with day-to-day administrative requirements.
• Processing orders for multiple divisions of the business including Adventure Industries & CalOffroad.
• Managing suspension technical inquiries via CalOffroad
• Supporting management of Warranty and refund inquiries
• Supporting Saber ordering and phone call inquiries
• Specific tasks associated with this role may change from time to time as Company requirements change

What you will bring:

• Automotive experience & knowledge
• Suspension knowledge & understanding (preferred)
• Customer Service phone experience
• Pronto user experience
• Neto system user experience preferred
• A positive 'can-do' attitude with a team first mentality
• Willingness to work in a flexible environment whilst operating in a daylight savings time roster

What's in it for you:

🔒 Job Security

Enjoy the stability of a long-term career with a company that values loyalty and commitment. We offer secure employment with a strong focus on retaining and supporting our team through all economic cycles.

💰 Generous Salary

We believe in rewarding our employees fairly for their skills and contributions.

📈 Training and Career Development

Grow with us! We invest in your future through comprehensive onboarding, ongoing training, and clear career progression pathways. Whether you're just starting out or looking to advance, we’ll support your journey every step of the way.

🧠 Employee Assistance and Wellbeing Program

Your mental and physical health matter. Our confidential Employee Assistance Program (EAP) offers free access to professional counselling and wellbeing resources to support you through life’s challenges—at work and beyond.

📅 No Weekend Work

We respect your work-life balance. Our business operates Monday to Friday, giving you weekends free to rest, recharge, and spend time doing what you love.

🛍️ Generous Team Member Product Discounts

Enjoy exclusive discounts on our products as a valued member of the team. We make it easy for you to experience the quality and benefits of the items we offer.

At CoolDrive Auto Parts we embrace diversity across our workforce and are committed to providing inclusive and equal employment opportunities to all candidates.

Thank you for applying to work at CoolDrive Auto Parts! Due to the volume of applications we receive only shortlisted applicants are contacted.

How to Apply
Click APPLY

Whilst we respect the services offered to us by recruiters, this vacancy will be managed internally.