Customer Service Support (Basic + Incentives)

About Carro

Carro has carved out a reputation as Asia-Pacific’s largest online automotive marketplace. This tech

unicorn is a people-centric business with over 4,000 employees in 8 countries who speak 9

languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and

change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

● Join the region’s largest online automotive marketplace with offices in 8 countries.

● Firsthand experience at reshaping the automotive industry using the latest technologies

such as AI and machine learning.

● Formal and informal learning and development programmes to support your growth and

career progression.

● Comprehensive benefits including medical, insurance and wellbeing.

● Flexible working arrangements upon request.

● Learn from some of the most experienced mentors in the technology and automotive space.

● Meet and interact with colleagues from all around Asia.

● Pursue opportunities to work at departments in other countries and regions.

● Diverse and inclusive working environment with modern workspaces.

● Fun and engaging employee events, initiatives, and celebrations.

Key Responsibilities

We are seeking a performance-driven and customer-focused Customer Service Support to join our growing team.

This role plays key part in driving revenue and customer engagement through out bound calling, lead qualification, and appointment setting.

The ideal candidate thrives in target-oriented environment, demonstrates strong communication skills, and is dedicated to delivering high service standards while maintaining compliance and operational discipline.

Qualifications

• High school diploma or equivalent
• At least 1 to 2 years of experience in telemarketing, telesales,or customer service.
• Strong verbal communication and persuasive selling skills.
• Able to work in structured environment with performance tracking systems (e.g. CRM and Tableau
• Familiar with appointment scheduling, SLA metrics, and compliance protocols.
• Able to handle rejection professionally and maintain a positive attitude.

Founded in 2015, Carro is Asia-Pacific’s leading online automotive marketplace. By offering a

trustworthy and transparent experience, Carro transforms the traditional way of buying and selling

cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological

solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia,

Thailand, Taiwan, Japan, Hong Kong and Australia. Headquartered in Singapore, the unicorn startup

is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt

and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more

information, please visit: www.carro.co