Customer Service Support

Job Responsibilities

·   Support the Customer Service team in daily order processing and coordination.

·   Input new customer orders and update order revisions in the company system.

·   Update order status, delivery information, and related data in Excel reports.

·   Prepare and check basic documents such as invoices, order documents, and other supporting documents.

·   Assist with monthly closing activities, including checking and updating invoice and related Customer Service data in the system.

·   Coordinate internally with Planning, Production, Warehouse, Logistics/Shipping, Sales, and other related departments.

·   Support both Export and Domestic Customer Service activities as assigned.

·   Follow up on assigned tasks and ensure information is updated accurately and on time.

·   Prepare, print, scan, file, and organize related documents.

·   Perform other Customer Service administrative and coordination tasks as assigned.

Qualifications

·   Bachelor's degree in Business Administration, Logistics, International Business, English, or related fields.

·   At least 1 year of working experience in Customer Service, Sales Coordinator, Sales Admin, Order Processing, Logistics Coordinator, or related positions.

·   Good working knowledge of Microsoft Excel and Word is required.

·   Able to use email and general Microsoft Office applications confidently.

·   Basic to intermediate English skills, especially reading and writing for general business communication.

·   Good communication and coordination skills.

·   Detail-oriented and able to work accurately with numbers, documents, and data.

·   Able to handle multiple tasks and follow up on assigned work.

·   Responsible, willing to learn, and able to work well as part of a team.

·   Experience in order processing, invoicing, ERP/business systems, or month-end closing will be an advantage.

Career Development / Learning Opportunity

Opportunity to develop experience in Customer Service, Order Management, Export & Domestic Coordination, Logistics, Documentation, and ERP/System Operations.

Benefits: include provident fund, health insurance & annual bonus

Customer focus, research & development, manufacturing expertise plus a passion for the food industry and team based working environment are key elements of FCI's company strategy**.**

If you are a talented professional and interested in the above positions we would welcome your enquiry, resume and expected salary by clicking on "Apply Now"

Administration Department

Food Coatings International Limited
2/9 Moo3 Bangna-Trad Road, Bangsaothong,
Samutprakarn 10570 Thailand

Website: www.fci.co.th