Pacificbookstores Pte Ltd
Customer Service Support
20 days ago
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Important information
Contract type:
Freelance / Contract, Part time
Work mode:
Onsite
Published on:
30 September 2026
What they need
Responsibilities: Reporting directly to the supervisor, your responsibilities will include the following:
Attend inbound calls
Attend to email enquiries
Attend to call-back requests from customers
Ensure follow-up on escalated cases
Perform investigation for cases
Other ad-hoc duties as assigned by Team Leaders or Supervisors
Requirements:
Proficient in English
Basic MS office knowledge - Words & Excel
A team player with good interpersonal and communications skills
Self-motivated and able to work independently with minimal supervision
Job Type: Part-time
Job Skills: Data Entry, Sales - Handle Enquiries and Requests, Ms Office
Job languages: English, Chinese (Mandarin), Bahasa Melayu
Pay: $13.00 - $19.00 per hour
Expected hours: 40.0 per week
Work Location: In person
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