Customer Service Support

at Euro Mechanical Instrument Services we are looking for a Customer Service Support representative to assist clients with inquiries, coordinate service requests, and support the delivery of mechanical and instrument services. This role is responsible for handling client communications, processing service orders, and coordinating with technical teams to ensure timely service delivery. The position reports to the Customer Service Supervisor.

Key Responsibilities:

• Respond to client inquiries via phone and email regarding mechanical and instrument services, pricing, and availability
• Process service requests and work orders accurately in the company's service management system
• Schedule service appointments and coordinate with field technicians based on availability and urgency
• Provide clients with status updates on service requests and scheduled appointments
• Prepare and send quotations, service confirmations, and invoices to clients
• Maintain accurate client records and update contact information in the company database
• Coordinate with internal departments including operations, logistics, and technical teams
• Resolve routine client concerns and escalate complex issues to the appropriate supervisor
• Assist with administrative tasks including filing, data entry, and report preparation
• Follow up with clients on pending documentation, payments, or additional requirements
• Maintain professional communication and customer service standards at all times

Requirements:

• High school diploma or equivalent; diploma or certificate in Business Administration or related field is preferred
• Minimum 1 year of experience in customer service, coordination, or administrative support, preferably in a technical, engineering, or industrial services environment
• Proficiency in Microsoft Office applications including Outlook, Word, and Excel
• Good written and verbal communication skills in English; proficiency in Arabic is an advantage
• Organizational skills with attention to detail and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Professional demeanor with a customer-focused approach
• Reliable and punctual with consistent attendance

Pay and Benefits:

• Salary range: 4000 to 5000 AED
• Visa, health insurance, annual leave, transportation allowance

Work Location:
Abu Dhabi, United Arab Emirates

Work Schedule:

• Sunday to Thursday: 9:00 AM to 6:00 PM

Employment Type:

• Full-time

How to Apply:
Click the Apply Now button to submit your application through Indeed.

Pay: AED4,000.00 - AED5,000.00 per month

Work Location: In person