Customer Service support (Financial handling)

The Core Objectives:

1. Validate and process the refund requests accurately and timely according to the specified SLA

2. Handle and execute requests for fund adjustments initiated by the users and internal operations teams

3. Monitor and maintain balance across multiple operational Virtual Accounts (VAs)

4. Prepare and generate comprehensive Daily-Weekly-monthly reports regarding total requests, fund utilization and balance tracking for all managed Virtual Accounts

Criteria:

1. Bachelor's Degree in any major (Financial Management background is a plus)

2. Fresh Graduate or 1 year of experience in Customer Support handling financial requests or related operational fields

3. Exceptional attention to detail and high level of accuracy when data-handling and processing funds.

4. Strong communication skills, with the ability to collaborate effectively with internal stakeholders

5. Basic understanding of digital payment systems, e-money operations, or virtual account management is a major plus.

6. Able to work diligently with routine reports in a fast-paced environment.

Desirable Experience / Criteria:

Proficient to use Ms Office and Analyze data

Work Location: In person