Customer Service Support-Friction

Job Purpose:

• The Customer Service Support role at MOMENTUM USA INC is dedicated to delivering exceptional service to our automotive clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience. This position is pivotal in maintaining customer satisfaction and loyalty through effective communication and problem-solving skills.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and assistance regarding automotive products and services.
• Resolve customer complaints efficiently by identifying the root cause and implementing appropriate solutions, ensuring customer satisfaction.
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the customer service database.
• Collaborate with other departments, such as sales and technical support, to address complex customer issues and ensure a cohesive approach to customer service.
• Keep up-to-date with product knowledge and industry trends to provide informed responses and recommendations to customers.
• Assist in the development and implementation of customer service policies and procedures to enhance the overall customer experience.
• Participate in training sessions and workshops to continuously improve customer service skills and knowledge.
• Monitor customer feedback and provide insights to management for improving products, services, and customer interactions.

Required Education:

• High school diploma or equivalent; an associate degree in a related field is preferred.

Required Experience:

• Minimum of 2 years experience in a customer service role, preferably within the automotive industry.
• Proven track record of handling customer inquiries and resolving issues efficiently.
• Experience with CRM systems and customer service software.

Required Skills and Abilities:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to work independently as well as part of a team.
• Familiarity with automotive products and services is a plus.