CONSUMER DIRECTED SERVICES INC.

Role:
Remote customer service representative handling inbound and outbound calls related to accounts and billing inquiries in a healthcare setting.
Responsibilities
<ul>
<li>Answering high volumes of calls from patients, providers, and insurance carriers.</li>
<li>Making outbound calls to resolve accounts receivable and customer inquiries.</li>
<li>Managing payment plans for outstanding patient balances.</li>
<li>Researching and resolving issues using multiple systems and resources.</li>
<li>Maintaining performance and quality standards.</li>
</ul>
Qualifications &amp; Skills
<ul>
<li>High school diploma or GED.</li>
<li>Over 3 years of healthcare-related call center experience.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proficiency with multiple computer systems and data entry.</li>
<li>Knowledge of confidentiality, privacy, and compliance regulations.</li>
<li>Preferred: experience with XIFIN, specialty testing/genetics healthcare background, bilingual in English and Spanish.</li>
</ul>
Compensation:
$19.00–$22.00 per hour.

Customer Service Support Representative II - Remote

Customer Service Support Representative II - Remote

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