Customer Service Support Representative - Remote (Independent Contractor)

This position is a 1099 Independent Contractor role.

Not currently contracting in: CA, DE, MA, LA, WV, WY, VT, SD (due to state independent contractor laws)

Job Summary

As an Independent Contractor with ACD Direct, you'll provide your skills and expertise to our client companies, answering inbound calls from their customers. We're looking for top-tier customer service talent.

Perks:

• Set and maintain your own schedule
• Bi-monthly invoicing
• Performance incentives
• Uncapped earning potential
• Work from home

Qualifications

• Minimum 3 months of customer service experience (phone/call center experience preferred)
• Moderate proficiency in computer operation, maintenance, and troubleshooting
• Able to complete client-provided online certification with minimal assistance
• Pleasant, enthusiastic phone presence with good intonation, diction, and inflection
• Able to read client scripting verbatim
• Must pass a criminal background check

Office Environment

Workspace must be private and free of background noise. Required equipment includes a computer meeting ACD Direct/client security specs, high-speed internet, and a landline for business use. Work environments may be audited for compliance.

Computer Requirements

• Windows-based PC only (Mac/Apple not compatible; Chromebooks not accepted)
• Minimum 2 GB RAM
• Intel or AMD CPU, 2 GHz or equivalent
• Display resolution of 1280 x 720 (720p) or higher
• Anti-malware security software installed

Internet Requirements

• Minimum 10 Mbps upload / 25 Mbps download
• Cable, DSL, or FiOS only (satellite, dial-up, and Wi-Fi/wireless not accepted)
• Chrome is the only supported browser

Pay: $12.00 - $19.00 per hour

Work Location: Remote