Customer Service Support Specialist

Company Profile:

www.3scsolution.com

3SC, an 13+ year-old technology scale-up specializing in Supply Chain Analytics, is driven by innovation and a commitment to sustainability. With the backing of GEF Capital (Global Environment Fund), a global private equity leader in impact investment, 3SC operates across the globe, serving 75+ clients with a team of over 500 employees. Over the next five years, we're on an ambitious trajectory to digitally transform our operations using cutting-edge technologies such as IoT, virtual reality, RPA, blockchain, and neural networks. As we grow, we remain steadfast in our dedication to sustainability, seamlessly integrating eco- conscious practices into our solutions to help shape a more environmentally responsible future for the industry.

Role & responsibilities

1. Monitor Focus products availability against forecast (MTS)/ against order (MTO).

a. Phase 1: Turkey

b. Phase 2: IMEA Key countries, Rest of Turkey

2. Track the following KPIs:

a. Availability against Safety stock (SS)

b. Recovery time

c. Forecast consumption variations

d. Root cause for stock below safety levels

3. Take it up with relevant supply planner and acquire revival plan in case of stock below SS.

4. Raise the red flag with Business planner if forecast consumption is faster than usual trend.

5. Implement actions to prevent future recurrence of those reason codes of root causes identified.

6. No. of IDH under focus: 788 IDHs for Turkey. 2407 IDHs for IMEA Key countries.

Requirements

1. Bachelors degree in supply chain management or related field.

2. 4-5 years of experience in 4PL department.

3. Experience working with Make-to-Stock (MTS) and Make-to-Order (MTO) environments.

4. Advanced proficiency in Microsoft Excel (Pivot Tables, Power Query, dashboards, and reporting).

Good to Have

1. Proactive risk identification and escalation.

2. Strong stakeholder management and influencing skills.

3. Data-driven decision-making approach.

4. Ability to perform under pressure and manage multiple priorities.

Location

401, B Wing, 4th Floor, Tower 1,

Seawoods Grand Central Mall, Seawoods,

Navi Mumbai, Maharashtra 400706.