Customer Service Support – Technogym (2 Positions)

Working Location : Technogym Showroom (near BTS Ekkamai)
Working Hour: Monday - Friday (09:00 - 18:00) and every Saturday WFH (09:00 - 12:30)
Day off: Every Sunday and last Saturday of the month

About the role

We are looking for 2 Customer Service Support team members to support Technogym After-Sales operations. Each position will be responsible for a different area.

Key responsibilities

Position 1: Administration & Expenses

• Review and clear Delivery Team expenses, including fuel costs, tolls, and other related expenses
• Coordinate vehicle maintenance, repairs, insurance, registration, and other vehicle-related matters
• Manage Cash Advance requests and clear travel expenses for Technicians
• Manage and reconcile team Cash Advance and Petty Cash
• Prepare and coordinate Delivery Order (DO) documentation as assigned
• Prepare and process internal MEMOs for After-Sales Team requirements
• Maintain supporting documents for expenses and administrative transactions
• Coordinate with Finance and related departments to ensure accurate and timely expense processing

Position 2: Claims & Team Administration

• Prepare Claim Notices and Sales Orders (SO) related to claim cases
• Monitor and clear outstanding Goods Borrow cases, including After Try & Claim and Try & Buy transactions
• Coordinate returned or scrapped spare parts from claim cases
• Order office and operational supplies for the After-Sales Team
• Coordinate IT equipment repairs and support for Technician and Delivery Teams
• Manage and coordinate team uniforms
• Monitor Technician tools and equipment
• Maintain claim and administrative records and follow up on pending items until completion

About you

• Bachelor's degree in Business Administration, Management, Logistics, Accounting, Finance, or related fields
• Experience in Customer Service Support, Sales Administration, Service Administration, Operations Support, or related functions is preferred
• Good documentation, coordination, and follow-up skills
• Detail-oriented and able to handle multiple tasks
• Good Microsoft Office skills, especially Excel
• Experience with SAP or other ERP systems will be an advantage
• Able to communicate and coordinate effectively with internal departments
• New graduates with good administrative and coordination skills are welcome to apply