Globiva
Customer Service Team Lead
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹350,000 – ₹425,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
14 August 2026
What they need
Hiring: Team Leader- Customer service Process |
Globiva, Gurgaon
We are looking for an experienced Team Leader for Customer serviceprocess at Globiva Gurgaon.
Location: Gurgaon
Working Days: 6 Days a Week
Process Type: Inbound Customer Service + Upselling
Key Responsibilities:
* Manage and lead a team in an inbound customer service environment
* Drive team performance to achieve KPIs & SLAs
* Ensure quality customer interactions with effective upselling
* Monitor calls, provide feedback, and conduct coaching sessions
* Handle escalations and ensure customer satisfaction
* Maintain team productivity, shrinkage, and adherence
Requirements:
* Minimum 2 years of experience in BPO
* At least 1 year experience as a Team Leader
* Strong experience in Inbound Customer Service + Upselling (mandatory)
* Good communication and team handling skills
* Ability to drive performance and meet targets
salary Upto 37k ctc 32k inhand
Interested candidates can share their resumes or DM for more details.
HR Dheeraj- 7859975043
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