Customer Service Team Lead

Job Overview

The Team Lead Assistant supports the owner with daily operations, team oversight, and consistent execution of sales, customer-service, and kiosk procedures. This role coordinates assignments and follow-up and coordinates team scheduling.

Duties

• Communicate the owner’s priorities, assign tasks, and follow up on completion.
• Oversee team leads and employees within delegated authority; monitor punctuality, presentation, and kiosk checklist completion.
• Coordinate schedules, shift coverage, callouts, and staffing needs.
• Reinforce sales and customer-service standards through coaching; report recurring performance concerns.
• Monitor compliance with inventory, pricing, POS, security, device, photography, and merchandise-handling procedures.
• Maintain operational documents, supplies, and task lists; support inventory and vendor coordination.
• Assist with recruiting, onboarding, training, team communication, and event preparation.
• Update website promotions and identify social media marketing opportunities.
• Provide concise owner updates and promptly report operational or employee concerns.

The owner retains final authority over hiring, termination, formal discipline, compensation, policy exceptions, and financial commitments.

Requirements

• Experience in retail, customer service, sales, administration, or team leadership.
• Strong organization, judgment, discretion, and follow-through.
• Merchandising knowledge and attention to presentation.
• Clear written and verbal communication.
• Experience using POS systems and digital tools.
• Dependable availability for evenings, weekends, and travel as needed.
• Availability on Black Friday and during the week before Christmas, with flexibility during key business months: January–March, May, June, August, November, and December.

Join the Chrysalis Bleu team! We’re looking for enthusiastic, dependable individuals who enjoy helping customers, have an interest in jewelry, and are motivated to grow their sales skills. Apply today!

Pay: $18.00 - $20.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person